What our patients say

“I’ve been a long-time resident of East Boston for 50 years. My family, and I have been coming to the [NeighborHealth] for 45 years. The level of care we receive in that time has been nothing less than stellar. Every year the management at [NeighborHealth] make upgrades to the facility, and bring is some of the best Doctors. A friendly staff, knowledgeable nurses, and brilliant doctors make a nervous trip to the ER less stressful. I choose [NeighborHealth] for all my health care needs.”

“Very friendly staff and doctors. Was cared for wonderfully when we came. Feel safer knowing this quality care is nearby to where we live. Keep up the good work.”

“Loved everything about [NeighborHealth]!”

“Amazing service from [NeighborHealth]. Efficient, caring, and quick, especially during these times. I hope they keep up the great work! Their line of work is very much appreciated!!”

“I have been going here all my life now my son goes here, love my doctor and my son’s doctor she is very friendly and always makes sure that before he is sent home that everything is ok with him.”

“I never write reviews, but after my experience today I feel it would be a shame not to give the emergency department 5 stars. EVERYONE was immensely friendly. The wait to be seen was less than 10 minutes. When they put me in a room and told me next would be X-rays, I settled in thinking it would take a while, but no I was in and out of X-ray before I knew it. What’s more I didn’t have health insurance and they sent me to a person who helps you sign up and I had THAT in less than 10 minutes. Since I am less than graceful, I’ve been to the emergency room more than my share of times, but this was by far my best experience. In fact, I usually have someone drive me out to the wealthy suburbs to go to their emergency rooms and this was still faster. Thanks to everyone there!”

“I would like to tell the staff that they are doing a wonderful job. I see that they are taking all the necessary precautions to keep themselves safe and others safe and I think that is one of the biggest things that people need at this moment, to feel safe.”

“Their staff are friendly, efficient, and knowledgeable. I’ve been seeing one of their doctors now for 25 years, who is extremely good at his practice, and I live quite far away from this Health care center. I would never choose otherwise.”

“Our community is grateful for all that [NeighborHealth] is doing to help fight COVID-19, and they continue to rely on us every day. THANK YOU!!”

“I was just at the [NeighborHealth], and I had the best experience that I ever had at a hospital ever. Dr. Wu explained everything to me, making sure I understood everything and also the Nursing staff was like an all-star team that was very tentative and explained the discharge instructions to me making sure I understood everything, also providing additional information on treatment and what to look out for. Also, I was in and out fast, it was so amazing, even faster than when I had a normal doctor’s appointment scheduled. I would like to thank the [NeighborHealth] for their professionalism and timeliness!”

“Literally saved my dad’s life. I am so grateful for all the staff here. Everyone was so friendly and professional and truly cared. THANK YOU!”

“Of all the places I was turned away from while waiting for state insurance to accept me, this health center did more than just offer me a phone number and send me away. Thank you.”

“Thank you for all you do! My son is one of your nurses & loves working there.”

“Need urgent medical care? Here, you won’t compete with the mortally wounded! See, at a hospital emergency unit, while you sit in agony with your newly broken limb or kitchen wound needing stitches, hospital staff attends to the latest heart attack victim that’s just arrived in an ambulance. At [NeighborHealth], you’ll gain the attention of a fine doctor quickly. Twice my family has needed urgent care for a pregnant wife and, soon after, an infant child and waits have been ~15 minutes.”

“I am new to [NeighborHealth] but so far have had an amazing experience here. They were able to get me in right away for an evening appointment so that I didn’t have to miss work. Ariel in referrals was the best. I was going to have to wait two months for a radiology appointment, but she was able to get me in within days because of a cancellation she noticed. I’m so grateful to have reliable healthcare with such thoughtful staff in my new neighborhood!”

“Close to my house & always available for emergencies. We are usually in and out quickly for pediatric appointments and everyone is very friendly and professional. Love them!”

“Incredibly friendly staff and caretakers. I was in for a broken wrist and out in 45 minutes. They are knowledgeable and caring. Quick good service.”

“My family has been going here since 1998. The doctors are top notch. The nurses are real good. They know when a problem is serious and when to send a patient to MGH hospital (which happened with my daughter once). And they can deal with so many problems right there (they even have a pharmacy). I highly recommend [NeighborHealth]!”

“Thank you so much for putting yourselves out on the line, every day & night. Putting everyone before you & possibly your family. Your courage & strength do not go unnoticed. I mean this with all my heart & soul. Bless all of you. Stay safe & be well.”

“I’m shouting all of you out, each one of you are greatly appreciated. Stay safe while working hard for our community.”

“You are all courageous, helping to fight this invisible enemy. THANK YOU.”

“Shout out to everyone involved in keeping the place running like a well-oiled machine!! Thank you to all!!!”

“I love this clinic.”

“I would like to tell the staff to keep doing exactly what they are doing. I did not expect them to switch to phone consultations. I thought I was going to have to go without care for months, but I am still getting the care I need and the same quality of it, so I am really happy about that.”

“I would like to tell the staff that they do very good work. The MyChart app is excellent. I wrote them and a Nurse called me at once to schedule an appointment. A lot of people from Everett do not have that option. They must go through the Emergency Room. I moved to Everett and my son, and I will continue to go to [NeighborHealth] because I think they provide excellent service. I do not want to experiment with a new clinic that is closer to me.”

“My father-in-law needed emergency treatment on a Saturday just before midnight. He received excellent care and treatment at [NeighborHealth]. The staff was super professional, knowledgeable, prompt, kind and compassionate. We are so grateful for their excellence!”

“My husband and I would like to thank, on behalf of the entire Latin community, all those Doctors and Nurses that are working hard shoulder to shoulder. We feel comfortable knowing that you are going to respond perfectly well in our language. On behalf of the Latin Community, I would like to give you a thousand thank you and good job. We are proud of you!”

“The staff are doing a good job with what is happening. It is difficult. Visiting them and seeing everything that they are doing is to be admired because they are really working together.”

“I like this health center. Been coming here for 3 years. Professional staff, don’t keep you waiting for hours, and every doctor I’ve seen here has been good.”

“The staff is very attentive. When I have called and they have been busy, they have called me back as soon as they could. They have gotten an interpreter for me when I have needed one. Since I had COVID-19, they’ve been very watchful over me.”

“I would like to tell the staff that they are excellent. May God bless their noble work.”

“I would like to congratulate the staff and thank them for working on the front lines. They are exposing their lives, leaving their families, and want to take care of all of us. I hope that everyone is conscious of what the Medical Team is doing for every one of us that are at home with our families.”

“The best health center in the state!!”

“I wanted to thank all the staff because they helped me by answering all my questions and also, they provided me with a gift card for food when I needed it. I am very thankful for that.”

“Very convenient for travelers from Logan. Efficient and on-site pharmacy makes it a good choice. Some waiting but no longer than most other medical facilities.”

“There is a Nurse named Stephanie from Family Medicine that has helped me several times. She is very professional. She is great. She is very helpful. She is very good at what she is doing. I already told the Doctor too when she spoke to me. I do not usually write reviews, but she deserves this!”

“I want to say Thanks to all personnel and let them know how much I appreciate everything they have been doing for us at this hard time.”

“Visited for Urgent Care. Entire staff was friendly and helpful. I have complicated insurance, and the receptionist knew all about it, copied my card, and that was that. Only had to wait 5 minutes to get called. Travel frequently, and this is one of the most pleasant and well-organized Urgent Care experiences I’ve encountered. Highly recommended.”

“I would like to thank the staff for everything. Thank God that during their most difficult times they have assisted us well. They have not discriminated against us Latinos or taken us out. I would like to tell them I am very grateful, and I thank them a lot.”

“At this moment everything is very difficult, and they are there to assist us. I’d like to especially thank the personnel that received me on two occasions downstairs in the lobby.”

“I would like to thank all the people that are working and assisting all of the people that are arriving sick. They have left their homes to be there working. I admire them. They are doing an excellent job.”

“I want to encourage the staff to keep up the good job and continuing to treat patients with the same charisma, dedication and amiability.”

“The entire staff are very courteous and friendly! I have two children visiting here and they both got great service! This crisis will pass eventually, and we will move forward again!”

“I just want to say that all medical personnel have my support, they are doing a very important job, and they are helping a lot of people.”

“May God bless them because the work that they are doing is very dangerous and very complicated.”

“I would like to tell the personnel to keep up what they are doing. Because of their courage, a lot of people have recovered from this pandemic that we are going through. Thank God.”

“They are excellent. I take my hat off to them.”

“I would like to say thank you to all personnel at [NeighborHealth], this whole situation was a real eye opener for us. Now we respect not only football players, but we also realize that doctors are the real heroes here.”

“I am extremely happy with the [NeighborHealth] specifically Dr. Mullin who took over for Dr. Pfau in my mother’s case. Dr. Pfau was excellent! I am so grateful that Dr. Mullin is even more excellent (if that is possible because we loved Jennifer Pfau!) She is so thorough and on the ball. We never wait for anything, and she has her staff calling us all the time to check in. It’s truly gratifying to know that my mother is in great care! My mother has a complex list of issues and it’s not an easy task to take over from another practitioner and Dr. Mullin did it with complete ease. What is most comforting is the genuine care that my family receives from the staff.”