Medical records
Notice to Patients
As part of our commitment to the privacy of your health information, we would like to inform you that, as the result of a mailing error, your name and your relationship to us as our patient may have been inappropriately disclosed.
On March 9, 2024, we learned that errors in the mailing list for our announcement of our name change from East Boston Neighborhood Health Center to NeighborHealth resulted in some patients’ full names being combined with a different patient’s address. This issue affected 1% of letters, or 526 patients.
No information beyond names and the fact that the person was or is a patient of NeighborHealth was disclosed. We have no reason to believe that this information has been used to harm any individual.
We sincerely regret that this incident occurred. We have taken this opportunity to review and strengthen our procedures to ensure this never happens again.
If you would like to learn whether your information was involved, please contact NeighborHealth at (617) 568-4465, or toll-free at (800) 341-8176.
You may view this notice as a PDF in the following languages:
NeighborHealth maintains medical records electronically for all patients who receive treatment or services at our facilities. Our electronic medical record system is a secure and efficient way to have your health information, including appointment notes and test results, readily available to your provider so that they can make timely decisions about your treatment.
Locations & hours
300 Ocean Avenue — Revere
Fourth floor
Monday–Friday: 8:00 a.m. – 5:00 p.m.
If you are a patient of NeighborHealth and need to request medical records or a form, please contact your primary care provider's office through MyChart, or by phone. If you do not have a primary care provider, call this number: 617-569-5800
