Non-Discrimination notice

Notice of Non-Discrimination

NeighborHealth complies with applicable federal and Commonwealth of Massachusetts’ Civil Rights laws. The health center will not discriminate against patients based upon the individual’s race, color, sex, national origin, disability, religion, age, sexual orientation, gender identity or gender expression, marital status, income, or military service. Nor will the health center discriminate in the provision of services to an individual because of the individual’s insurance status, because the individual is unable to pay, or because payment for those services would be made under Medicare, Medicaid, or the Children’s Health Insurance Program (CHIP).

NeighborHealth provides free aids and services to people with disabilities to communicate effectively with us, such as qualified sign-language interpreters and written information in large print, audio, accessible electronic formats, or other formats.

NeighborHealth provides free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages.

If you need these services, contact NeighborHealth. If you believe that NeighborHealth has failed to provide these services or has discriminated against you, you can file a grievance in person, by mail, or by phone:

NeighborHealth Compliance Director
10 Gove Street
East Boston, MA 02128
617-569-5800

If you need help filing a grievance, NeighborHealth is available to help you. You can also file a Civil Rights complaint with the US Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal or by mail or phone at:

US Department of Health and Human Services
200 Independence Avenue, SW Room 509F
HHH Building, Washington, DC 20201
800-368-1019; TDD 800-537-7697

Complaint forms are available here