East Boston Neighborhood Health Center Announces New Geriatric Complex Case Management Pilot Program with Grant from TD Bank

With support from TD Bank, the program will connect older adults with the resources necessary to age safely and independently within their communities.

BOSTON, MA (January 30, 2024) – East Boston Neighborhood Health Center (EBNHC) today announced the launch of a Geriatric Complex Case Management (GCCM) Pilot Program in partnership with TD Bank. In an effort to ensure that our oldest community members stay connected to vital medical and wellness resources and coordinated senior care, GCCM will improve EBNHC’s ability to provide wraparound healthcare and supportive services to seniors ages 55 and over.

“Older adults often face additional barriers to accessing vital care and resources. With the support of TD Bank, we aim to bridge those gaps by linking seniors with coordinated care programs and support services that solve for both medical and social needs,” said Greg Wilmot, EBNHC President and CEO. “This innovative program will give seniors the attention and care they deserve and help them live more healthful lives in our community.”

Of the 15,000 seniors who receive care at EBNHC annually, approximately 3,000 may need additional services beyond traditional care. To address this growing need, GCCM will help seniors understand their treatment programs and connect them to coordinated care programs, while also supporting seniors who are ineligible for those programs due to current asset and income-eligibility requirements. GCCM program navigators will evaluate patients for program eligibility, make referrals, and if needed, assist with enrollment into specialty programs, including Neighborhood PACE and Senior Care Options (SCO).

“At TD, we are dedicated to the wellbeing of our communities, and this initiative aligns with our commitment to improve access to healthcare for all,” said Shelley Sylva, Head of U.S. Corporate Citizenship at TD Bank. “We’re proud to stand behind local organizations that are identifying these critical needs and prioritizing innovations that enhance the quality of life for residents. I’m thrilled that we’re able to support East Boston Neighborhood Health Center and look forward to seeing the positive outcomes of this pilot and the difference it will make in the lives of older adults.”

Capitalizing on TD’s educational resources, EBNHC will also partner with TD Bank to provide financial literacy and education opportunities for EBNHC patients, including education and training to prevent seniors from unintentionally engaging in financial and other scams, whether online, by phone, or in person.

“Thanks to the TD Grant, we will be able to better connect seniors in the community to both medical care and support services like food and nutrition programs, housing assistance and transportation, ensuring that the growing needs of the older adult population in our community are being met,” said Calay Ip, Vice President, Senior Care Programs, East Boston Neighborhood Health Center.

EBNHC’s Neighborhood PACE and SCO programs serve approximately 1700 seniors living in East Boston, Chelsea, Winthrop, Revere, Everett, Malden, Melrose, Medford, Stoneham, and surrounding towns in the greater Boston area. Offering highly personalized, home-based coordinated care, Neighborhood PACE and SCO programs allow seniors to maintain independence and thrive in the community, ultimately giving patients and caregivers peace of mind and community connection. Neighborhood PACE and SCO are supported through

agreements with the Centers for Medicare & Medicaid Services, MassHealth, and the East Boston Neighborhood Health Center.

(Featured from left to right: Neighborhood PACE participant Wannetta Sarro receives physical therapy from EBNHC Rehabilitation Aide Annette Cogliani at the Revere PACE Center on Garofalo Street.)

(Featured from left to right: EBNHC volunteer Rose DelloRusso and East Boston resident and PACE participant Joseph Cinelli prepare decorations for a party at the Lewis Mall PACE Center in East Boston’s Maverick Square.)

About East Boston Neighborhood Health Center

East Boston Neighborhood Health Center (EBNHC) is one of the nation’s largest Federally Qualified Health Centers (FQHCs) and the largest community-based primary care health system in Massachusetts, serving over 100,000 patients and recognized by the Health Resources and Services Administration (HRSA) as a Health Center Quality Leader. For more than 50 years, EBNHC has offered access to comprehensive care for the underserved populations of Chelsea, East Boston, Revere, Winthrop, Everett and Boston’s South End. EBNHC is dedicated to promoting and sustaining healthy communities, families, and individuals by providing accessible, person-centered, compassionate, and high-quality health care services, including primary care, 24/7 emergency care, behavioral health care, specialty care, and various other health and wellness programs, to all who live and work in our service area. For more information, please visit www.ebnhc.org

About TD Bank, America’s Most Convenient Bank®

TD Bank, America’s Most Convenient Bank, is one of the largest banks in the U.S., providing over 10.0 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.td.com/us. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US and www.twitter.com/TDNews_US.

TD Bank, America’s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”. To learn more, visit www.td.com/us.

About the TD Ready Commitment

TD has a long-standing commitment to enriching the lives of its customers, colleagues and communities. Under the TD Ready Commitment and its four key, interconnected drivers of: Financial Security, Vibrant Planet, Connected Communities, and Better Health; we are targeting a total of $1 billion by 2030 in community giving to help support initiatives that focus on these drivers. Through the TD Ready Commitment, TD aspires to link its business, philanthropy and human capital to help people feel more confident – not just about their finances, but also in their ability to achieve their personal goals in a changing world. For further information, visit www.td.com/tdreadycommitment.