Who we are and
what we stand for
Our vision
We envision caring communities that bring longer, healthier lives for all.
Our mission
NeighborHealth’s mission is to promote and sustain healthy communities, families, and individuals by providing accessible, person-centered, compassionate, high-quality health care services to all who live and work in our service area, regardless of ability to pay, while upholding diversity, equity, and inclusion at the core of all that we do.
Core values
These are the traits that shape how we interact with each other, with our communities, and with our patients.
Compassion
We always show concern and express empathy for each other and the individuals in our community.
Diversity
We include, respect, and value fellow employees and community members, not in spite of, but because of the differences in our backgrounds and cultures.
Innovation
We strive to continually introduce new ideas, technologies, and methods in our workplace that lead to better quality and efficiencies.
Respect
We always express appreciation, regard, and consideration for each other, those that use our health center services, and the community at large.
Teamwork
We work together to create efficiency and effectiveness, proactively collaborating with fellow employees, patients, and community members.
Meeting our neighbors’ needs
In 1970, NeighborHealth opened its doors to address a critical need for health care among an underserved community. Since then, we’ve operated 24 hours a day, 7 days a week. We’ve grown with our communities, ensuring that everyone has access to high-quality care close to home. We’ve expanded the scope of our services but never strayed from our original mission.
Today we are among the largest community-focused health centers in the country, and the largest in Massachusetts, committed to providing continuous, integrated care. We look forward to many more decades of serving our community members.
Providing award-winning, high-quality care
In 2024, the Department of Health and Human Services’ Health Resources and Services Administration (HRSA) recognized NeighborHealth as one of the nation’s leading health centers combating health inequity in diverse communities. We were awarded a total of four quality badges, including one National Quality Leader gold badge and one Health Center Quality Leader silver badge.
While we have made great strides to bring high-quality and equitable care to everyone, we know there is still more work to do. Using continuous quality improvement (CQI) methodology and standardized measurements, we monitor our performance, and then make, adjust, and sustain improvements across all areas of our organization.
