MyChart info

MyChart is a free service offered to our patients.

Yes. You can use MyChart to schedule an appointment with your primary care team. Select “Make an Appointment” on the MyChart home screen and follow the prompts. If you want to schedule an appointment with a provider who does not appear on your list of options, select “Request an Appointment” and provide the details of the requested appointment. We will respond to your appointment request within two business days. You can use MyChart to cancel or reschedule visits up to the time of your appointment. You can also view future and past appointments.

Yes, you can renew your medication prescriptions on MyChart. Navigate to the “Medications” section and select “Current Medications”. Select the medication you want and then select “Request refill”. Select a delivery method, either pick up or by mail. If picking up, confirm the pharmacy location is correct.

You will usually receive an answer within 2 business days. MyChart should not be used for urgent problems. If you require attention right away, call your primary care provider’s office. In an emergency, dial 911.

Your test results are released to your MyChart account immediately. We ask that you provide time for your provider to review the results, as they may be released before your provider has reviewed them.

Yes. You can use MyChart to access your child’s medical records and schedule appointments. This is called “proxy access.”

From birth through age 12: Parents and guardians can have full proxy access to their child’s medical records.

From age 13 through age 17: Proxy access ends automatically at age 13 unless your child agrees for you to have limited access (immunizations, allergies, scheduling appointments and messaging only). If your teen is disabled, you can maintain full proxy access.

At age 18: Proxy access ends automatically. (If you are caring for a disabled adult, you can maintain full proxy access.)

Proxy access can be granted in person at the health center. Talk to your child’s provider or visit Patient Services for more information.

MyChart COVID-19 Results for Proxy View.

If you want to ask questions about a family member through MyChart, you need proxy access (see above) to your family member’s chart, instead of your own. If you don’t have proxy access, questions about another patient will not be answered through MyChart messaging.

Reset your password by clicking Forgot Password? On the MyChart sign-in page. You can also email MyChartSupport@neighborhealth.com to ask for a new password.

Your health information in MyChart comes directly from your electronic medical record at your provider’s office. Next time you visit the health center, ask your provider to correct your information.

Log into MyChart. From the left menu, go to Preferences and click the option to update your email address or change your password. If you need to change your home address, you need to do that at your primary care provider’s office.

Send a secure message using the “Ask Customer Service” option within MyChart. You can also email MyChartSupport@neighborhealth.com.

If you need more help with MyChart, call Patient Services Department, Monday–Friday, 8:00am–5:00pm. Our phone number is 617-568-4600. In addition to English, our staff speaks Spanish and will call Interpreter Services if you speak another language.